At McAnderson Associates Ltd, we offer both Instructor-Led (One-on-One) and Self-Paced BCS training programmes. This policy applies to all course formats.
By enrolling in any of our courses, you agree to the terms below.
1. General No-Refund Policy
All payments made for BCS courses are non-refundable. This applies to both Instructor-Led and Self-Paced programmes, including:
- Change of mind after payment
- Inability to attend or complete the course
- Personal or professional scheduling conflicts
2. 24-Hour Grace Period (Limited Exception)
A 24-hour refund window is available only if ALL conditions below are met:
- Request is made within 24 hours of payment
- The course has not started
- No access has been made to course materials or learning platform
- For Instructor-Led courses: no session has been scheduled or held
3. Self-Paced Courses (Access-Based Policy)
- Once access to course materials or the learning platform has been granted and accessed, no refunds will be issued
- Access is considered “used” once login details have been utilized
4. Instructor-Led (One-on-One) Courses
- Sessions are scheduled and time is reserved specifically for each learner
- Missed sessions without prior notice are non-refundable and non-reschedulable
Rescheduling Policy:
- At least 24–48 hours’ notice is required to reschedule a session
- Rescheduling is subject to instructor availability
5. Deferral / Transfer Option
As an alternative to refunds, learners may request to defer to a future cohort, subject to:
- Request made at least 5–7 days before course start date
- Valid for one-time use only
- Subject to availability and approval
6. Course Cancellation by McAnderson
If a course is cancelled or rescheduled by McAnderson Associates Ltd, you will be offered:
- A transfer to another cohort, or
- A full refund (only in this case)
Processing Fees: In any case where a refund is permitted, the refunded amount will be minus any payment processing fees charged by the payment gateway (e.g., WooPayments). These fees are non-refundable and retained to cover transaction costs.
7. Examination Fees
All BCS exam fees, vouchers, or registrations are non-refundable once processed.
8. Non-Attendance
Failure to attend (Instructor-Led) or access (Self-Paced) does not qualify for a refund, transfer, or exception outside this policy.
9. Privacy Notice
We collect and process your personal information to administer your course and examination, communicate with you, maintain accurate training records, and meet our obligations as a BCS Approved Centre. Where necessary, your personal information may be shared with BCS, The Chartered Institute for IT, and other authorised organisations involved in the administration of your qualification. We process your personal data in accordance with applicable data protection legislation and will only use it for legitimate purposes. Your information will be kept securely, retained only for as long as necessary, and will not be shared with any other third parties without your consent unless required by law. You have the right to access, correct, or request the deletion of your personal information, subject to legal and regulatory requirements.
10. Agreement to Terms
By making a payment, you confirm that you have read and agree to this policy.